Ordering & Returns Policy

ORDERING

Order Processing Time
Orders are typically processed and shipped within 2–3 business days (Monday through Friday) from our facility in Camden, SC.

Direct-from-Manufacturer Items
Some products may ship directly from the manufacturer. Please refer to our Shipping Page for estimated delivery times.

Shipping Rates
You can view applicable shipping charges on our Shipping Page.

GIFT ORDERS – WE CARE!

We're not Amazon—and that’s a good thing! We take pride in adding a personal touch to every gift order.

All gift items are carefully packed to look like a gift—not a machine part.
No receipts are included in gift packages, just gift receipts.
A complimentary gift card with your personalized message is included if requested.

Important:

Please include your gift message in the text area provided on the Cart page or on the product order page.

TIME-SENSITIVE ORDERS

If you need your order delivered by a specific date, let us know!
Add a note in the Cart page or email us at orders@foxdenltd.com.

OUT OF STOCK ITEMS

If an item is out of stock or on backorder:

You’ll be notified by email with an estimated restock date.
You will have the option to wait or cancel your order.

ORDER ISSUES – MISTAKES DO HAPPEN!

Received the wrong item? Something broken or defective? Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you. You will have 7 days to report any issues with your product.
Please contact us as soon as possible with your order number at orders@foxdenltd.com or call us.

RETURNS & REFUNDS POLICY

Return Window & Terms

We have a 14-business day return policy, which means you have 14 days after receiving your item to request a return. The customer will be responsible for shipping on returns. Must notify Fox Den Ltd. via email and receive a RA number. Items returned without RA# will be refused. If more than 15 business days have passed since we’ve approved your return, please contact us at orders@foxdenltd.com.

Return Conditions

To be eligible for a Refund or Store Credit:

Items must be unused, in original condition, and in original packaging.
A receipt or proof of purchase is required.

Non-Returnable Items:

Dated or time-sensitive products (e.g., party or photography items),
Sale or clearance items (discount codes) or gift cards,
Custom Products (such as special orders or personalized items),
Perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products),
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

To start a return, you can contact us at orders@foxdenltd.com.

If your return is accepted, you will be refunded to the card on file that was used for purchase. Please allow up to 7 business days for your refund to be accredited + processed to the account.

You can always contact us for any return question at orders@foxdenltd.com.

Refunds (If Applicable)

Once your return is received and inspected: